Refund policy
RETURN AND REFUND POLICY
We want you to receive the product you ordered in good condition. Please inspect your order when it arrives.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Contact us through our Contact page as soon as reasonably possible if an item arrives damaged, defective, misprinted, or different from what you ordered. Include your order number and clear photographs of the item, packaging, and shipping label. After reviewing the issue, we will arrange an appropriate replacement, refund, or other remedy.
MADE-TO-ORDER PRODUCTS
Some Beard & Burrow products are made specifically after an order is placed. Except where required by applicable law or where an item is damaged, defective, or incorrect, we generally cannot accept returns or exchanges for buyer’s remorse, an incorrect size or color selected by the customer, or a change of mind. Please review product details and available options carefully before ordering.
CANCELLATIONS AND ORDER CHANGES
Contact us immediately if you need to request a change or cancellation. We cannot guarantee changes or cancellations after an order has entered production or fulfillment.
RETURN AUTHORIZATION
Do not mail an item to the return address shown on its package without contacting us first. Returns sent without authorization may not be accepted or refunded because fulfillment partners use different facilities. If a physical return is required, we will provide instructions.
REFUNDS
Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the credit. Original shipping charges are not refundable unless the product was damaged, defective, incorrect, or applicable law requires otherwise.
CONTACT US
Use the Contact page on our website and include your order number. Nothing in this policy limits any rights or remedies available to you under applicable law.